EmailFormal support
Use email for account, quota, billing, business, security, privacy, and any request containing private details.
Email supportChoose the channel that matches your request. Email is the official path for private or formal support; Telegram and Discord are public communities.
Use email for account, quota, billing, business, security, privacy, and any request containing private details.
Email supportBest for short questions and bilingual community discussion. Never post API keys, login codes, billing details, or personal data.
Join TelegramBest for API and SDK questions, bug reports, feature requests, and technical discussion with other developers.
Join DiscordSending directly to the right role address helps us route your request without copying private details into a public community.
API usage, login, quota, billing, and general product issues.
Scale plans, dedicated solver capacity, partnerships, and commercial questions.
Vulnerabilities, credential exposure, impersonation, abuse, and security incidents.
Data access or deletion requests, privacy rights, and policy questions.
Pokerai will never ask for your full API key, Authorization header, login code, or payment credentials. If a key may be exposed, revoke it in the Dashboard before contacting us.
Telegram and Discord do not carry a formal support SLA. Private or complex issues move to the appropriate role email before support timing begins.